Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations are handled and when refunds are issued for bookings made with MusaafirCo. It forms part of our Terms & Conditions.

• Cancelled more than 72 hours before the trip start time: You are eligible for a refund of the amount paid for the trip.
• Cancelled within 72 hours before the trip start time: The booking is non-refundable, as costs for accommodation, transport, and permits are committed by then.
• To cancel, email us at support.musaafir@gmail.com from the address used at booking, or contact us via our contact page. The cancellation is effective from the time we receive your request.

Once a cancellation is approved as eligible, the refund is processed to your original payment method within 3–7 business days. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account. Any payment gateway charges, where applicable, may be deducted from the refund.

On rare occasions we may need to cancel a trip due to unsafe weather, insufficient group size, permit issues, or other circumstances beyond our control. In such cases you may choose to reschedule to another available batch, receive a travel credit, or take a full refund of the amount paid for that trip, processed within 3–7 business days.

• No-shows, or arriving too late to join the trip as scheduled.
• Leaving a trip early, or unused portions of an itinerary, for personal reasons.
• Removal from a trip due to conduct that endangers others or breaches our Terms & Conditions.
• Third-party costs (such as personal purchases, insurance, or add-ons) that are non-refundable by their provider.

Where a batch has availability, we will try to accommodate a reasonable request to move to a different date. Rescheduling is subject to availability and any difference in trip price, and is offered at our discretion.

For any cancellation or refund query, reach us at support.musaafir@gmail.com. We’re happy to help.