Privacy Policy

MusaafirCo(“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit https://musaafirco.in or book a trip with us. By using our website or services, you agree to the practices described here.

We collect information you provide directly to us, including:

• Contact details — name, email address, phone number, and city, when you fill in a form, register for a trip, or contact us.
• Booking details — trip preferences, group size, emergency contact, and any health or dietary information you choose to share for safety.
• Payment information — payments are processed by our third-party payment gateway. We do not store your full card or bank details on our servers; we only retain a transaction reference and payment status.
• Usage data — basic analytics such as pages visited, device and browser type, and approximate location, collected automatically via cookies and similar technologies.

We use the information we collect to:

• Process bookings, payments, and send booking confirmations.
• Communicate with you about your trip, itinerary changes, and safety updates.
• Respond to enquiries and provide customer support.
• Send you updates about upcoming trips and offers, where you have opted in (you can unsubscribe at any time).
• Improve our website, services, and safety protocols.
• Comply with legal and regulatory obligations.

Online payments are handled by a PCI-DSS compliant third-party payment gateway. When you make a payment, your card, UPI, or banking information is collected and processed directly by the payment provider under their own terms and privacy policy. We recommend you review the payment provider’s privacy policy before completing a transaction.

We do not sell your personal information. We only share it with:

• Trusted service providers (payment gateways, hosting, analytics, and communication tools) who process data on our behalf.
• Trek leaders, guides, and accommodation or transport partners, strictly as needed to deliver your trip.
• Authorities or third parties where required by law, or to protect the safety and rights of travellers and staff.

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, although some features may not work as intended if you do.

We retain your personal information only for as long as necessary to provide our services and to meet legal, accounting, or reporting requirements. We use reasonable technical and organisational measures to protect your data, though no method of transmission over the internet is completely secure.

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing communications at any time. To exercise any of these rights, contact us at support.musaafir@gmail.com.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.

For any questions about this Privacy Policy or your data, reach us at support.musaafir@gmail.com or through our contact page.